Requesting cancellation
For cancellation of a newly purchased service, contact support@techmintra.com immediately with your workspace name and order or invoice reference. We review the request against the service purchased, activation status and applicable plan terms.
Subscription renewal
Where recurring billing is enabled, review your renewal settings in Billing. Disabling future renewal and requesting a refund for a completed payment are separate actions. Check your subscription status and current period end after making a change.
Service or billing concerns
If a purchased service is defective or materially different from what was described, report the concern to support within 7 days of purchase. Include the relevant invoice reference and a description of the issue so that our team can investigate and determine the appropriate resolution.
Approved refunds
Refunds require review and approval by Techmintra. Once approved, refunds are processed within 1–2 business days; the time taken to appear in your account can depend on the payment provider and bank.
Messaging usage and wallet
Your platform subscription, messaging usage and wallet activity are recorded separately. Include the relevant transaction reference when raising a question about a wallet debit or messaging charge. Contact support for the applicable treatment of your specific transaction.
Contact
Email support@techmintra.com. Please do not send passwords, access tokens or full payment-card details.