Responsible business messaging.

Customer permission and opt-outs

You are responsible for having the required consent or other lawful permission to collect customer information and send each type of message. Follow the applicable laws and Meta’s WhatsApp Business messaging rules.

• Keep appropriate records of permissions and message preferences.
• Use approved templates where required and describe your business accurately.
• Respect opt-outs and do not continue unwanted marketing communication.
• Review your audience before starting a campaign; importing a number does not establish consent.

Prohibited activity

• Unsolicited bulk messaging, purchased or scraped contact lists without the required permission, and harassment.
• Phishing, scams, impersonation, deceptive promotions, fraudulent transactions or false claims.
• Illegal content, unlawful goods or services, and content prohibited by the connected provider.
• Attempts to bypass account restrictions, template review, rate limits or platform security controls.
• Unauthorised access to another person’s account, credentials, customer information or workspace.

Customer data and access

Use only information you are entitled to process. Limit team access to authorised people and keep credentials secure. Do not place passwords, payment-card details, access tokens or unnecessary sensitive information in chatbot knowledge or marketing content.

AI-assisted workflows

Configure AI replies with accurate business information and review answers before relying on them for important decisions. AI output and automatically applied tags can be incorrect. Keep a human review or handover process for questions requiring judgement, and do not present an automated response as a guaranteed outcome.

Reporting misuse

Report suspected misuse to support@techmintra.com. Include enough information to identify the workspace or incident, without sending passwords or unnecessary customer data.

Misuse may result in action under our existing Terms & Conditions. Meta and other connected providers may independently restrict an account or workflow under their own policies.