Service delivery & activation.

Digital delivery

Service delivery takes place through your Techmintra account and business workspace. Creating an account and purchasing a paid plan are separate steps; account creation by itself does not purchase a subscription.

Review the current plan, billing cycle, limits and charges before paying. The service purchased and its billing status are available in your workspace.

Subscription activation

Paid plan access is made available after successful payment confirmation and subscription provisioning. Payment reconciliation, an incomplete checkout or a failed transaction can prevent activation. A bank debit alone is not confirmation that the plan has activated.

Check Billing for the selected plan, payment status and subscription period. If payment has succeeded but access is missing, email support@techmintra.com with the workspace name, amount, payment date and transaction or invoice reference. Do not make another payment merely to resolve an activation problem.

WhatsApp connection and onboarding

Using WhatsApp features requires an eligible WhatsApp Business setup, a connected phone number and the required Cloud API connection. Business verification, template approval and other decisions made by Meta are outside Techmintra’s control.

Any assisted onboarding or custom setup schedule must be confirmed with our team before purchase. Subscription payment does not guarantee that Meta will approve an account or template within a particular time.

Usage credits

Where usage credits are purchased, a successful payment must be confirmed and credited to the workspace before that balance can be used. Review the Billing transaction history and balance after payment.

Credits cover applicable Techmintra platform usage and are separate from the subscription fee. For an incorrect debit, missing credit or duplicate payment, contact support with the relevant transaction reference.

Custom integrations and development

Optional custom services follow the scope, price, milestones, delivery method and schedule agreed in writing before purchase. They are not automatically included in every platform subscription. Ask us to clarify dependencies, third-party access and acceptance criteria before paying for custom work.

Delivery or activation concerns

For missing access, a service defect or a material difference from the purchased description, contact support promptly. The Cancellation & Refund Policy explains the existing seven-day reporting window for service concerns and the review process.

All service and activation enquiries can be sent to support@techmintra.com.